We want you to absolutely LOVE the outcome of your design!
After ordering, you'll receive an initial email proof that incorporates the changes you've requested. Additional proofs will be sent if needed, until it meets with your FULL APPROVAL.
If the initial or subsequent proofs do not meet your expectations, you may CANCEL YOUR ORDER and a Full Refund will be issued. Cancellations must be made prior to giving your approval.
* * * ONCE APPROVED the order cannot be cancelled or refunded.
FOR ORDERS THAT HAVE ALREADY BEEN PROCESSED, we have a 100% Error Free Guarantee!
If you find a mistake on your order that differs from your approved proof, we will promptly correct and replace the order. If there is any other problem with an order that you've received, please contact us right away and we will make sure it's resolved to your satisfaction!!!
If the issue is not a Cutie Patootie error (i.e., customer spelling error, day/date change, venue change.), we will gladly extend an "empathy discount" to reprint it for you, since we've all experienced similar inadvertent occurrences.
You can reach us Monday-Friday 9 AM-6 PM (EST) at 248-628-0733, or write us at firstname.lastname@example.org